![]() ![]() ![]() They’ve created this massive system and this massive demand for delivered food, but if you read their reviews, they’re making a lot of people unhappy.”įood quality, customer service and driver-related complaints are among the top issues for customers of such services, he added. “Like a lot of startups, it’s good sometimes to not be the pioneer,” he said. Unlike its competitors, which are a third party between the kitchen and diner, ClusterTruck controls every step of the chain, Baggott said. Moreover, thanks to a limited delivery zone (largely downtown and the Crossroads, in Kansas City’s case) orders arrive hot to the customer typically five to eight minutes after leaving the kitchen. #Clustertruck cleveland drivers#But ClusterTruck’s novelty is in the company’s cloud concept and machine learning technology that allows it to take advantage of the weaknesses of early arrivers to the industry, said Chris Baggott, co-founder and CEO.įrom a central kitchen, ClusterTruck accepts online orders, preps and cooks food, and dispatches drivers to hungry consumers - all within a matter of minutes, he said. The web- and app-based service joins such meal delivery competitors as Postmates, GrubHub and UberEATS in the Kansas City market. “We are a software company with our own ghost kitchens, if you will,” said Moscoso, general manager for ClusterTruck’s new River Market kitchen, which opened in mid-December without a public entrance or dining area. ![]()
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